Postage and Returns Policy
Thank you for visiting and shopping with Candy Queens. Below are the terms and conditions that constitute our Postage & Returns Policy.
Domestic Shipping Policy
All orders are processed and dispatched within 2-3 business days. Orders are not posted or delivered on weekends or Bank Holidays. We will endeavor, as far as possible, to process all orders that are placed before 12 pm on the same working day. Orders placed after 12 pm on Friday will be dispatched on Monday. Orders will be sent by Royal Mail, Hermes or DHL Parcel Delivery depending on order weight.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Please note: On occasion, products may vary but will always be replaced with items of equal or greater value.
Postage Rates & Delivery Estimates
Postage charges for your order will be calculated and displayed at checkout.
|Shipping method||Estimated delivery||Cost|
|Royal Mail 2nd Class (Standard)||3-5 business days||£2.99|
|Royal Mail 1st Class||2 business days||£5.99|
|Bulk Parcel Delivery||3-5 business days||£6.99|
Candy Queens is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the Royal Mail to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Allergies and box contents
Candy Queens' boxes of Pick ‘n’ Mix are jammed full of a delicious variety of sweets and therefore may contain traces of nuts, E numbers, milk, wheat, gluten and gelatine among other ingredients. Please ensure you tell us about any allergies when ordering so a full list of ingredients can be provided.
Custom boxes are available upon request. We would be happy to assist with any bespoke orders for parties, weddings, celebrations and other special occasions.
Candy Queens strive to ensure our customers love their delivery of Pick ‘n’ Mix sweets however, if you are dissatisfied with your service or product, please get in contact and we will endeavour to resolve this for you.